Diploma in Hospitality Management (Hotel Operations)

Course Code SIT50422

Australasian Academy is the first institution in Sri Lanka to offer Australian Qualifications in Aged Care , Commercial Cookery  and Hospitality Management courses in partnership with Australian National Institute of Business and Technology (ANIBT) a leading RTO in Melbourne, Australia

Course Overview

This course awards individuals the qualification and skills needed to excel as managers in any Room Division sector of the Hospitality industry. However, it may not be designed to be a part of the Australian apprenticeship pathway.
Upon completion of the diploma, graduates will be specialized and qualified with technical and managerial skills to plan, execute, and assess their own work or that of their team.

Entry Requirements

Certificate III in Hospitality

Course Content

The candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
SITXCCS016 Develop and manage quality customer service practices
SITXCCS015 Enhance customer service experiences
SITXMGT005 Establish and conduct business relationships
SITXGLC002 Identify and manage legal risks and comply with law
SITXWHS007 Implement and monitor work health and safety practices
SITXHRM009 Lead and manage people
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget
SITXMGT004 Monitor work operations
SITXFIN010 Prepare and monitor budgets
SITXHRM008 Roster staff
SITHIND005 Use hygienic practices for hospitality service
SITHACS014 Provide valet services
SITHACS011 Prepare rooms for guests
SITHACS016 Provide accommodation reception services
SITXCCS010 Provide visitor information
SITEEVT020 Source and use information on the events industry
SITEEVT023 Plan in-house events
Connect with a Student Counsellor

Do you have more questions?

Contact us

No 25 Abdul Caffoor Mawatha, Colombo 00300

Are you ready to take the next step toward your future career?